Get WhatsApp API with Coexistence right from your AI tool

Yes. There is no charge for onboarding your number, and you can send 10 messages a day through the API for free. If you don't want to move your business number yet, onboard a spare number and try it first.

Meta's own per-message charges for template messages are separate. You pay Meta directly, with a payment method on your account.

It depends on how your number is connected today.

• Your provider gives you the API only (Twilio, for example): no. Meta creates a new Messaging account (earlier called a WABA) for you, and your templates are imported from the old one. The old account stays active, so their API key keeps working too.
• You used your own Meta app: your key from that app keeps working as well.
• Your provider uses coexistence: unfortunately yes. Meta doesn't let two providers share a coexistence number, so you disconnect from them first, and their API key stops working. Your existing Messaging account is then shared with us, so your templates stay where they are.

Meta is moving accounts to this model in stages. Our guide to moving providers shows how to check which one you are on.

• Your previous provider was API only (like Twilio), or it was your own Meta app: no downtime. That account was never switched off, so point your app back at their API.
• It was a coexistence provider: you had to disconnect from them, so going back means disconnecting from us and onboarding with them again. Allow up to 15 minutes in between. Meta asks you to wait that long.

If you haven't properly disconnected from your previous provider, onboarding with us doesn't complete, and their API keeps working for you meanwhile.

If your templates are copied into a new Messaging account, Meta resets their quality rating, and says they take roughly 2 to 4 weeks to ramp back up. They may be reviewed again in the meantime, and Meta says reviews finish within 24 hours. The dashboard shows their status and Meta's notifications.

Yes. If onboarding doesn't go through, for example because you couldn't disconnect from your previous provider, Ashish will personally help you figure it out. Write to us. The error codes are documented in our how-to guides, so you can often fix it yourself.

After onboarding, the dashboard tells you if there are any restrictions on your account. It also keeps the notifications Meta sends us for a month, such as limits that follow a migration (template reviews), so you see them all in one place.

Easy, and it doesn't depend on us. If your number is also on the WhatsApp Business app, open the app and go to Settings → Account → Business Platform, then disconnect Watobot. That's all it takes, and we can't block it. For an API-only number, our guide to de-registering from a provider has the steps, and they apply to Watobot as well.

We'd like you to stay, but you are never locked in.

Meta charges for the messages you send, per delivered message. The price depends on the type of message and the country. It never charges for messages your customers send you. Watobot doesn't mark this up: you pay Meta directly, with a payment method on your account.

Without a payment method, Meta blocks template messages. Replies within 24 hours of a customer's message still go through. The dashboard tells you if a payment problem is holding your number back.

No. You need a Meta business portfolio, but it can stay unverified. Meta then limits you to messaging 250 customers a day, and verifying your business raises that. Everything else works. Here is how to create the portfolio.

Yes. That is the point of coexistence: your number stays on the WhatsApp Business app and the API at the same time. Your contacts and chat history are sent to your app once, within 24 hours of onboarding. After that, messages you type in the app reach your API too, as echoes.

Without a place to receive them (see below), those events are not delivered anywhere.

No. Incoming messages go straight from WhatsApp to your app, and the messages you send through our API pass through without being stored. We keep counts of how many you sent, and the account notifications Meta sends us.

Your Meta access token is encrypted with your Watobot API key, and we keep only a hash of that key. We can't use your token without you.

Reset it on the sign-in screen or the API key page. We then delete the access tokens we hold for your numbers, and each number has to be onboarded again before it can send. Your numbers and templates stay in Meta.

Not to send messages. A callback URL is only for receiving what WhatsApp sends: incoming messages, delivery receipts, and the one-time sync of your contacts and chat history. If you only send, and reply in the WhatsApp Business app, you can onboard without one. Be aware that Meta allows the sync only once, so it is skipped for good in that case.

If you need a place to receive events while you try things out, our test chatbot gives you one in a minute.

Claude.ai, ChatGPT, Claude Code, Claude Desktop and Cursor, through the Watobot MCP server. The AI tool checks your setup, onboards your number and manages templates. Meta's sign-up (Facebook login and the code in the WhatsApp Business app) is always done by you, in the browser. How to connect your tool.